Final sale items (no returns / no exchanges)
Unless required by applicable law, all sales are final and non-returnable and non-refundable for: original artwork, sketches, signed, remarked, and limited edition merchandise.
What “final sale” does NOT cover
This final-sale policy does not limit any rights you may have if the item is defective, not as described, or otherwise fails to comply with applicable law.
Packaging is recorded at every step, shipments are hand delivered to shipping agent and documented. Everything is done to ensure as smooth a process as possible for all parties involved.
Damaged or lost in delivery (shipping claims)
If your item is damaged or lost in delivery, you must cooperate fully with us throughout the carrier/insurance claims process, including (as reasonably requested): providing order details, photos/videos of the item and all packaging, and responding to claim-related questions and requests within the time-frames we provide.
If you do not cooperate fully, we may deny or limit any refund or compensation to the extent permitted by law and to the extent we cannot successfully pursue the claim due to your lack of cooperation.
We will seek compensation from the carrier/insurer as appropriate. Any refund/replacement (if approved) will be limited to what we receive and are able to recover from the carrier/insurer, unless the damage/loss resulted from our breach.
Important: Please inspect your package upon arrival, keep all packaging and documentation, and notify us promptly if there’s damage.
