Final Sale Policy Unless required by applicable law, all sales are final and non-returnable / non-refundable for: original artwork, sketches, signed items, remarked pieces, and limited-edition merchandise.
Exceptions: This policy does not limit any consumer rights you may have if an item arrives defective, materially not as described, or otherwise fails to comply with applicable law.
Packaging & Transit Documentation Every order is meticulously documented and recorded during packaging, and shipments are hand-delivered directly to the shipping agent to ensure a secure process from our studio to your hands.
Damaged or Lost Shipments (Shipping Claims) Original artwork is fully insured. If your package arrives damaged or is lost in transit, you agree to cooperate fully with us throughout the carrier and insurance claims process. This may reasonably include providing order details, photos or videos of the item and all packaging materials, and responding to claim-related inquiries in a timely manner.
If requested information or cooperation is withheld, we reserve the right to limit or deny refunds or compensation to the extent permitted by law, particularly if it prevents us from successfully recovering funds from the carrier.
Any approved refund or replacement resulting from transit damage or loss will be fulfilled using recovered insurance compensation from the carrier.
Important: Please inspect your package immediately upon delivery, retain all original packaging and documentation, and notify us promptly if any transit damage has occurred.
